At Bizu Billiards, we strive to provide a seamless and efficient shopping experience, ensuring your orders arrive on time and in perfect condition. Please take a moment to review our shipping policy:

1. Order Processing Time

• Orders are typically processed within 1-2 business days from the time the order is placed.
• Orders placed on weekends or holidays will be processed on the next business day.
• Customized products may require around 10 days for processing before shipment.
• Split shipments: Your order may be split into multiple shipments if needed. Each shipment will be sent from different locations, and you will be provided with all tracking information.
• Partial shipment: If an item is out of stock, we may ship available items first and send the rest once they’re in stock.
• You will receive a notification with tracking information once your order has been shipped out.

2. Shipping Methods and Delivery Time

• We offer various shipping options depending on your location and the items in your order.
• Standard shipping usually takes between 5-9 business days within the United States. 

3. Shipping Rates

• Shipping costs are calculated based on the size, weight, and destination of your order.
• Unless stated otherwise, shipping costs are always customers’ responsibility and non-refundable under any circumstances.

4. Order Tracking

• Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.
• If you experience any issues with tracking or delivery, please contact our customer service team for assistance.

5. Shipping Delays

• While we aim to ensure timely deliveries, Bizu Billiards is not responsible for delays caused by the carrier and external factors including weather, holidays, or other unforeseen circumstances.
• Please check with the carrier for the latest updates on your shipment.

6. Damaged or Lost Items

• In the unlikely event that an item arrives damaged, please contact us within 24 hours of receiving your order. We recommend including a photo of the package and a brief description of the damage for quicker resolution.
• If there is any damage or loss once the package is in transit, we will assist with the claims process through the carrier. Please note that we may need to wait up to 30 days since the claim date to replace the product, as it could be located and delivered within that time frame.
• Bizu Billiards is not liable for theft issues after delivery. In the case of theft, we strongly advise customers to file a claim with the carrier or contact local authorities.

7. Return and Exchanges

Please refer to our Return & Exchange Policy for more information about how to return or exchange any item once they’ve been delivered.

8. Address Changes

• If you need to modify the shipping address or details after placing an order, please contact us immediately.
• Once an order has been shipped, we cannot modify the delivery address. In such cases, the customer will be responsible for any additional shipping fees.

9. Contact Us

• If you have any questions or concerns about shipping, please reach out to our customer service team at Tom @bizubilliards.com

Thank you for shopping with Bizu Billiards! We appreciate your support and are here to help with any shipping-related questions you may have.