WARRANTY POLICY

At BIZU, we are committed to providing high-quality pool cues and accessories designed for reliable performance and long-term use. Every BIZU product is carefully inspected before shipment to ensure it meets our quality standards.

Our warranty provides coverage for manufacturing defects under normal use. Please review the following terms before submitting a warranty claim.

1. Limited Lifetime Warranty Policy

BIZU pool cues come with a “limited lifetime warranty” that covers manufacturing defects in materials and workmanship.

Warranty coverage may include, but is not limited to:

  • Manufacturing defects in the cue shaft or butt
  • Structural defects caused by manufacturing
  • Defective cue joints or connection components
  • Manufacturing defects in carbon fiber shafts
  • Defects in workmanship that affect the normal performance or structural integrity of the cue

If a product is determined to have a manufacturing defect covered by this warranty, BIZU may, at its discretion, repair the product, replace the defective component, or provide a replacement product.

2. What Is Not Covered

This warranty does not cover damage or defects resulting from improper use, accidents, normal wear and tear, or unauthorized modifications.

The following conditions are generally not covered:

  • Normal wear and tear from regular use
  • Certain components such as tips, ferrules, rubber bumpers, finish, and wraps or grips
  • Damage caused by accidental drops, impacts, or collisions
  • Scratches, dents, cosmetic damage, or surface wear
  • Damage caused by improper storage or transportation
  • Damage caused by excessive heat, moisture, or extreme environmental conditions
  • Warping or deformation caused by improper storage or handling
  • Damage resulting from modifications, repairs, or adjustments performed by unauthorized third parties
  • Normal wear of cue tips, ferrules, wraps, joint protectors, or other consumable components
  • Damage caused by misuse, abuse, or use outside the intended purpose of the product

Because pool cues are precision sporting equipment, proper storage and regular maintenance are important for maintaining their performance and condition.

3. Carbon Fiber Shaft Warranty

BIZU carbon fiber shafts are manufactured to provide consistent performance and durability. However, carbon fiber products can still be damaged by significant impact, improper handling, or extreme conditions.

The warranty covers manufacturing defects in the carbon fiber shaft but does not cover damage resulting from accidents, impact, misuse, unauthorized modifications, or improper storage.

Minor cosmetic variations in carbon fiber texture, finish, or appearance that do not affect performance are considered normal and are not considered manufacturing defects.

4. Warranty Claim Process

To submit a warranty claim, please contact our customer service team with the following information:

  1. Order number or proof of purchase
  2. Product name or model
  3. A detailed description of the issue
  4. Clear photos showing the affected area
  5. Videos demonstrating the issue, if applicable

Our team may request additional information or photos to help determine the cause of the issue.

After reviewing your claim, BIZU will determine whether the issue is covered under this warranty and will provide the appropriate solution.

5. Warranty Service

If the product is confirmed to have a manufacturing defect covered by this warranty, BIZU will work with the customer to provide an appropriate resolution.

Depending on the circumstances, the resolution may include:

  • Repair of the defective component
  • Replacement of the defective component
  • Replacement of the product
  • Another reasonable solution determined by BIZU

Warranty service is limited to the original purchaser and is not transferable unless otherwise agreed by BIZU.

6. Shipping for Warranty Service

If BIZU confirms that a product has a manufacturing defect covered by the warranty, BIZU will work with the customer regarding the applicable shipping arrangements.

Customers may be responsible for shipping costs when the issue is determined to result from accidental damage, improper use, normal wear and tear, or conditions not covered by this warranty.

Please do not send a product back before receiving instructions from BIZU. Unauthorized returns may result in delays in processing your warranty claim.

7. Warranty Limitations

This warranty applies only to products purchased directly from BIZU or through an authorized BIZU sales channel.

The warranty does not cover indirect, incidental, or consequential damages resulting from the use or inability to use the product, to the extent permitted by applicable law.

BIZU reserves the right to determine whether a product issue is caused by a manufacturing defect or by conditions excluded from this warranty.

8. Important Care Recommendation

To help maintain the performance and condition of your BIZU pool cue:

  • Store your cue in a suitable cue case when not in use.
  • Avoid prolonged exposure to extreme heat, cold, humidity, or direct sunlight.
  • Do not leave your cue in a vehicle for extended periods.
  • Handle the cue carefully and avoid unnecessary impacts.
  • Keep the shaft and joint components clean and properly maintained.
  • Avoid unauthorized modifications or repairs.

Proper care can significantly extend the service life and performance of your pool cue.

9. Contact Us

If you have questions about your BIZU product or would like to submit a warranty claim, please contact our customer service team.

BIZU Billiards
Email: Tom@bizubilliards.com

Please include your order number and product information when contacting us so that we can assist you as quickly as possible.

BIZU — Built for Precision. Designed to Perform.